Welcome to our FAQ section!

This page is dedicated to answering your frequently asked questions about our products and services . If you can't find what you're looking for, please feel free to contact us. Our team is here to help !

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FAQ - Frequently Asked Questions

  1. What types of lighting do you offer?
    We offer a wide range of lighting options, including table lamps, wall sconces, floor lamps, and outdoor lighting, all combining modern design with functionality.

  2. What are the delivery times?
    Orders usually ship within 3 business days. Delivery takes between 7 and 10 business days, depending on your location.

  3. Are there delivery fees?
    We offer free shipping on all orders—no minimum purchase required.

  4. How can I track my order?
    Once your order ships, you’ll receive an email with a tracking link so you can follow your package in real time.

  5. What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.

  6. Is my payment secure?
    Absolutely! All payments are processed over a secure, encrypted connection to protect your personal and financial information.

  7. What is your return policy?
    You have 30 days from the date of receipt to return a product if you’re not completely satisfied. Items must be returned in their original condition for a full refund.

  8. How can I contact customer service?
    If you have any questions or need assistance, please email us at support@clair-obscure.com.

  9. Do your products come with a warranty?
    Yes, all products include a 30-day warranty against manufacturing defects.

  10. Do you offer promotions or discounts?
    We regularly have special deals and promotions. Subscribe to our newsletter to stay updated on the latest offers and news.